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Privacy Policy

INTRODUCTION

We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

INFORMATION WE COLLECT

We may collect personal information including (but not limited to):

  • Name, address, phone number, and email address

  • Payment and transaction details

  • Identification information (such as ABN/ACN where relevant)

  • Service usage data, preferences, and interactions with our website or applications

We only collect personal information necessary for legitimate business purposes.

HOW WE COLLECT INFORMARTION

We may collect information through:

  • Online forms, account registration, or service sign-up

  • Direct communications (telephone, email, live chat)

  • Your interactions with our website or applications (including cookies and analytics tools)

  • Third-party service providers (e.g., payment processors or business partners)

USE OF INFORMATION

We use personal information to:

  • Provide our products and services

  • Process payments and manage accounts

  • Communicate service updates, promotions, or important notices

  • Comply with our legal and regulatory obligations

DISCLOSURE OF INFORMATION

We may disclose personal information to:

  • Third-party service providers (such as hosting, IT support, payment processors, or logistics providers)

  • Professional advisors (such as lawyers, accountants, or auditors)

  • Government agencies or regulators when required by law

We do not sell personal information to third parties.

STORAGE AND SECURITY

We store personal information securely and take reasonable steps to protect it from unauthorised access, alteration, misuse, or disclosure.

ACCESS AND CORRECTION

You have the right to request access to the personal information we hold about you, and to request corrections where the information is inaccurate, incomplete, or outdated.

Requests can be made via the contact details provided below.

OVERSEAS DISCLOSURE

In certain circumstances, your personal information may be stored or accessed by service providers located outside of Australia. We take steps to ensure that such providers comply with standards that are consistent with the APPs.

COMPLAINTS

If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We will respond in line with our internal procedures.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

CONTACT US

For questions, requests, or complaints regarding this Privacy Policy, please contact:

Streamline Plumbing
Email: office@streamlineplumbinggc.com.au 
Phone: +61 424 100 555
Address: Gold Coast, Australia

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